Donewright Outbound puts a dedicated, certified closer on your phones eight hours every business day. Every homeowner who asks you for a price gets called back in minutes, and every estimate that never signed gets worked again. Behind that seat sits a full team: trainers, call reviewers, a data team and a seat manager who answers for your numbers. You never hire, train or manage anybody. You get the signed jobs.
Matched to your market, your customer and your language. Certified on your offer before they ever dial, and held to one standard on every call.
Your script is built from how your business actually runs. Every closer is trained on it, tested on it and certified before going live.
Calls are recorded, listened to and scored every week. A bad call gets caught by us, not by your customer.
List sourcing, skip tracing and clean-up, so your closer spends the day talking to homeowners, not chasing dead numbers.
One person who owns your results. Weekly reporting, script changes and closer swaps, handled without you training or managing anyone.
Do Not Call scrubbing, opt-outs honored and recording disclosures delivered the way the law requires. Your name stays clean.
Every closer is held to the same standard on every call, so the person on your phones sounds like they've worked for you for years.
Calm and direct. Never the sing-song customer service voice homeowners hang up on. Balanced, confident and conversational.
Actually listening. Short confirmations like "yes," "exactly," "got it," not dead air while someone types.
Speaks their language. Closers match the homeowner's pace, tone and words. Brisk with the one in a hurry, slower and simpler with the one who needs it. Plain talk, never jargon.
Fully briefed. Call, text or email, your closer already knows the history. Nobody explains their project twice.
Always asks for the appointment. Every conversation ends with a next step on the calendar, not "we'll get back to you."
Disclosures done right. Required language delivered smoothly and naturally, never read like a warning label.
Same as the warranty you give on your own work. We set the number with you off your job size and your close rate, and we put it in writing.
| Typical call center | Donewright seat | |
|---|---|---|
| Focus | Answering calls and taking messages | Closed jobs and signed contracts on your calendar |
| Who's on the phone | Whoever's free, reading a script | One dedicated closer, certified on your offer |
| Script | Generic, one size fits all | Built from your business and your trade's language |
| Quality | Checked when something goes wrong | Calls reviewed and scored every week |
| When a closer isn't producing | Your problem | We swap them. Our problem |
| Accountability | Paid either way | A performance guarantee in writing |
12 years in sales, much of it on the phones as an SDR and BDR, closing for other companies. Leif built Donewright Outbound around the standard he held himself to on every call, then built a team to train, review and manage every closer so each seat hits that standard without him on the line. The name comes from the alias he closed under on his first phone sales floor.
We'll call your business like a real customer would, then walk you through the recording and your score. Free.
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