Real questions about how the caller, the installation, the data, and the guarantee actually work, organized so you can find what you're actually asking about.
No. Lead generation typically means being handed contact information and left to work it yourself, or paying per lead regardless of what happens next. Donewright trains, manages, and holds accountable a dedicated caller who works your list daily, building qualified appointments, not just supplying contacts.
Not in the sense of a shared floor of agents split across many accounts. Your caller is dedicated to your business specifically, trained on your services, your area, and your qualification standard, not rotating between unrelated clients throughout the day.
Yes. The seat you're paying for is trained and assigned specifically to your business, not shared or split across multiple clients.
Your caller works as part of a Donewright-managed calling operation. What matters for your business is that the caller is trained specifically on your company, held to your qualification standard, and managed and reviewed by Donewright throughout the engagement.
Donewright trains the caller during the installation period, business education, script training, objection training, and systems training, followed by validation through mock calls and roleplay before they're allowed to represent your business live.
Donewright manages the transition. If a caller needs to be replaced, the replacement goes through the same training and validation process as the original before representing your business, not an untrained substitute dropped into a live campaign.
30 to 60 days, covering discovery, campaign architecture, script and qualification build, caller preparation, and validation. See How It Works for the full breakdown of every stage.
Because a caller built specifically for your business, trade, and qualification standard takes real work to build correctly. Skipping this is exactly what makes most outsourced calling arrangements underperform, a caller learning your business on your actual prospects instead of before ever calling them.
Because Donewright is actively doing the work during that period: discovery, campaign build, script writing, training, and validation, not holding a seat in reserve while you wait. The installation is the product being built, not a delay before it starts.
Once installation and validation are complete and your caller has met the readiness standard, not on a fixed calendar date regardless of where the build actually stands.
Canceling during the installation and training window disqualifies you from the performance guarantee. The guarantee applies to a fully installed, validated seat that's had a fair chance to perform, not to work still in progress.
In most cases, you provide the list, existing customers, past inquiries, aged estimates, or other opportunities you already have access to. What campaign makes sense for your specific data gets worked out during discovery.
Yes. Aged and unworked opportunities are one of the most common things a dedicated caller gets used for, opportunities that already exist but never got consistently followed up on.
Campaigns are typically built around opportunities your business already has some connection to, existing customers, past inquiries, aged estimates, rather than calling names with no prior relationship to your business. What's realistic for your specific situation gets scoped during discovery.
Yes. A defined campaign objective, which can include contacting new inquiries promptly, gets built during campaign architecture based on what matters most for your business.
Access to whatever data or systems the campaign requires, input on what makes an appointment worth having, and a clear picture of your sales process. Exactly what's needed gets defined specifically during discovery, not a generic checklist applied to every client.
Home services businesses, roofing, HVAC, plumbing, electrical, solar, restoration, and several others. See the Industries page for the full list and what a campaign looks like in your specific trade.
Against a written qualification standard built specifically for your business during installation, defining exactly what counts as a worthwhile appointment before a single call happens.
You do, together with Donewright, during campaign architecture. The standard gets written down and built specifically for your business, not applied as a generic definition across every client.
Yes. If something isn't working or your business changes, the standard can be revisited and refined, that's part of the ongoing reporting and optimization process, not a one-time document that never gets touched again.
Through whatever workflow gets defined during campaign architecture, your calendar, CRM, or however your team already operates. We build around what you already use rather than asking you to adopt something new.
No. Donewright handles the calling and getting real, qualified appointments onto your calendar. Your team still runs the actual in-person or on-site sales conversation once the appointment happens.
In many cases, yes. Appropriate access gets scoped during system connection based on what your business already uses, we build around your existing systems rather than asking you to adopt something new.
Yes. Calls are recorded as part of the quality control process, used for qualification review, coaching, and script refinement.
Recorded calls are reviewed against your qualification standard on an ongoing basis, used for coaching when something needs to improve and script refinement when an objection or approach isn't landing.
Weekly, covering activity, conversations, appointments booked, qualification results, and trends, real visibility into what the seat is actually producing, not just a number at the end of the month.
This depends on your specific campaign, list size, and objective, all defined during campaign architecture rather than a fixed universal number that doesn't account for what your business actually needs.
If your calendar hasn't measurably filled within 30 days of full implementation, Donewright keeps refining the script and qualification standard with you at no additional charge until it does. No refunds, we stay until it works.
Canceling during the installation and training window disqualifies you, since the guarantee applies to a fully installed, validated seat that's had a fair chance to perform, not to work still in progress.
Yes, a 6-month minimum term, which reflects the training investment made in a caller built specifically for your business.
Pricing depends on how many dedicated callers your business needs and what your campaign requires, so we don't publish numbers here. Book a demo and we'll walk through your exact numbers once we understand your business and trade.
You can, but you'd be responsible for finding, training, managing, and replacing them yourself, with no built-in qualification standard, quality review process, or validation before they represent your business. Donewright installs that entire system, not just a person.
An internal hire means recruiting, onboarding, management overhead, and the risk of turnover disrupting your pipeline. Donewright installs the equivalent capability without you having to build and manage that infrastructure yourself.
Live calling continues daily against your campaign, with ongoing quality review, weekly reporting, and refinement based on what's actually happening on the calls, an ongoing managed operation, not a one-time setup.
Compliance is taken seriously in how campaigns are built and run. If you have specific compliance requirements for your business or state, bring them up during discovery so they're factored into the campaign from the start.
Book a free walkthrough, no pitch, just a clear look at how it would work for your business.
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